Terms and Conditions

Gulliver’s Online ServicesThe entire contents of this website is the copyright of Gulliver’s Online Services and may not be reproduced without permission. All rights reserved. Any person or company undertaking the services of Gulliver’s Online Services agrees to the terms and conditions as set out.

 

 

Backup

Its the clients responsibility to have their website backed up in the event of the following:

  • Website Being Hacked
  • Website Being Compromised
  • Website Infected With a Virus
  • Other unforseen circumstances

Gullivers Online Services only backup the clients website in the event of  Hardware failure or during a site update

Hosting

Gulliver’s Online Services offers free hosting with selected website packages for the first year. You will be invoiced £30 60 days prior to the end of the subscription period. £30 covers hosting and domain name registration.

A subscription can be cancelled at any time by the customer. Since the subscription period lasts for 12 months and is automatically prolonged 35 days before the end of each 12-month period, a cancellation must be received by Gulliver’s Online Services 35 days before the 12-month subscription period, at the latest. The unused portion of any advance payment will not be refunded. If the cancellation is not sent to Gulliver’s Online Services in time, the customer is obliged to pay the subscription fee for the following 12-month period.

Gulliver’s Online Services gives no guarantees as to the availability or interruption of the service and if the Clients account is violated, and their website or email service is in anyway disrupted, damaged or deleted, Gulliver’s Online Services takes no responsibility or liability for the actions of third parties or for loss of turnover, sales, revenue, profits or indirect, consequential special loss.

There is no Control Panel Access with our web hosting service. The only username and password issued by Gulliver’s Online Services is for FTP and accessing the e-mail account. For password changes to emails and additional mailbox the client must request this through the support pages. We will be looking into a Control Panel so clients can access thier mail details in the near future.

Until Gulliver’s Online Services receives confirmation of registration, they cannot guarantee that the domain name requested by the Client will be available for registration.  By requesting Gulliver’s Online Services to register a domain name, the Client is responsible for ensuring its use and the way in which it is used (directly or indirectly), does not infringe the legal rights of any third party.

Client agrees to take all legal responsibility for use of third party domain name, hosting and email services and hereby agrees to indemnify Gulliver’s Online Services from any claim resulting from the Client’s publication of material and use of the domain name, hosting and email services.

Gulliver’s Online Services reserves the right without notice to refuse work with domain names or hosting and email services without reason for such rejection or refusal.

Website Content

The client agrees that web pages and files uploaded to servers will not violate any local, national or foreign laws or regulations; infringe on any intellectual property rights of Gullivers Online Services or any third party; be defamatory, slanderous or trade libellous; be threatening or harassing; be discriminatory based on gender, race, age; promote hate; or contain viruses or other computer programming defects which result in damage to Gullivers Online Services or any third party. Customers may not run IRC, bots, or clients. Unacceptable uses also include: bulk unsolicited emailing, unsolicited emailings, newsgroup spamming, child pornography, hardcore pornography or links to such sites, copyrighted music files, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers. Gullivers Online Services will be the sole and final arbiter as to what constitutes a violation of this policy. Gullivers Online Services does not normally monitor the contents of clients’ servers; however, if suspicion occurs, Gullivers Online Services reserves the right to investigate and terminate the client’s subscription to the service.

Flash
Gulliver’s Online Services don’t use flash in any part of Web Design, We believe websites should be compatible on all web browser. Flash is not supported in Apple’s products.
Delivery

If the client already has a hosting provider then the client will need to provide Gulliver’s Online Services with all relevant passwords to their webspace so Gulliver’s Online Services can upload the new website. Gulliver’s Online Services aim to have the new website live within 10 working days (excluding the eCommerce pack*) but this is subject to the Design Process and given access to the webspace

*eCommerce pack should allow up to 30days before purchasing goes live. All other content as per the 10 day.

Intellectual Property

The client will not hold Gulliver’s Online Services responsible for any infringement of copyright relating to text contained within designs. It is the responsibility of the client to ensure that no copyright infringement will occur in the use of their company name. Refunds will not be made in cases of such copyright infringement.

We always do our best to ensure that our designs are original and do not infringe upon any existing trademarked design. Should this unlikely event occur then the limit of our liability is the price of the package, i.e. the client will be offered a full refund. Unapproved website designs shall remain the copyright of Gulliver’s Online Services and may not be reproduced without permission.

Gulliver’s Online Services reserves the right to reproduce any of its artwork, including approved web sites, for promotional purposes.

Responsibility

Gulliver’s Online Services shall not in any circumstances be liable to the Buyer for any indirect or consequential losses or any loss of profits purported to have been suffered by the Buyer.

Gulliver’s Online Services shall not be liable for any failure in the performance of any of its obligations under the agreement caused by factors outside its control.

Gulliver’s Online Services will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform.

Payment

Cleared funds is required for any service.

Payment Methods: Paypal or Cash.

Design Process

The design process is two stages.

Website Design and Website Content.

  • Website Design:

The Client will be given a single design based on information provided by the client, clients may request any number of revisions to the initial design providing they give clear and concise feedback and that process converges. The Design will be sent to the client in jpg format.

  • Website Content:

All content is the responsibly of the Client and should be given to Gullivers Online Services, If you wish Gullivers Online Services to create the content then there will be an additional charge of £20 per page.

All liabilities for errors, changes, or alterations become the responsibility of the client, once a design has been approved.

On completion of the design process, the ownership and copyright of the final website is automatically transferred to the client. Client will own the website in full, but does not have the right to sell copies of the website or to copy the code for any other projects. Any changes after website going live is subject to Maintenance charges.

Use Of 3rd Party Companies/Individuals

Gulliver’s Online Services may at some point use 3rd Party Companies or Individuals to complete the work. However the client is not permitted to bring in their own 3rd party companies or individuals. If this happens Gulliver’s Online Services will Terminate the agreement and no refunds will be issued.

Credit Checks

Gulliver’s Online Services reserves the right to check the credit details of any person or company using Gulliver’s Online Services. Credit information found may result in clients being asked to pay a deposit, or the whole amount before commencing work.

Maintenance Charges

Once a website goes live the following are subject to Maintenace:

  • Redesigns are chargeable at  £200
  • WordPress and plugin updates: occasionally WordPress will update core modules. These updates can include security fixes, enhancements and bug fixes. Also Plugin developers may also update their code again this can be for the following reasons  security fixes, enhancements, bug fixes and wordpress updates. Gullivers online services will make sure your WordPress website is up to-date and will do a full site backup prior to updating. Chargeable at £50 per month.

The client will have 3 revisions for both redesigns and Logo design and will be sent to the client as a jpg for review.

If you need further functionality please discuss your requirements as these charges may vary.

Any other requests are charged at £20 for the first hour then £10 per hour there after.

Data Recovery
Gulliver’s Online Services will endeavour to recover your files. The no charge policy only applies if we are unable to recover any files due to the device completely non functioning. If we are only able to recover a portion of your files then the £40 fee is still chargeable. If there are specific files required then additional fees apply.Recovered files will be restored on a separate USB Device. Postage Fees apply and will be charged at checkout.

Website Optimisation (SEO)

Gulliver’s Online Services will provide basic SEO by making sure the content provided by the client is formatted correctly. This will try and improve your search engine results in response to a search request, however this is not a guarantee of increase in position. I can offer additional SEO services such as back linking from high page ranking websites and Press Releases sites. Please visit the SEO Solutions Page. We do not have a minimum term and is based on a rolling contract so you can cancel anytime.

Google Adwords Voucher

On completion of work the client will receive a voucher worth £75 which can be redeemed on Google’s Adwords once the client has added £25 to their account. Google’s Ad words allows you to advertise your product on a pay per click basis. You advert will appear either on the right hand side or at the top of Google’s search results. When the visitor clicks on your advert a amount is deducted from the £75 voucher. Google my take £5 when setting up your ad words account. The voucher is only valid for new Ad words accounts and must be redeemed within 14days of the account being setup.

Termination

Gulliver’s Online Services may at its discretion suspend or terminate the supply of any goods and services if the buyer fails to make any payment when it is due or otherwise defaults in any of its obligations under the contract or any other agreement with Gulliver’s Online Services.

Gulliver’s Online Services may also terminate the supply of any goods or services if the buyer becomes insolvent, has an administrative receiver appointed of its business or is compulsorily or voluntarily wound up or Gulliver’s Online Services believes that any of those events may occur and in any case of termination may forfeit any monies paid.
The Contract shall be governed by and construed in all respects in accordance with English law.


Logo Design & Other Graphic Design Terms

This term are subject to the following but not limited to and excludes Web Design:

  • Logo Design
  • Flyer Design
  • Business Cards,
  • Letterheads,
  • Complement Slips

Satisfaction Guarantee:

  • 3 Concepts/Ideas
  • 1 Redraw if not happy with original concepts/ideas.
  • 3 Revisions to a single concept/idea
  • 1 Final Version of concept/idea

We work according to the design specifications completed by you during the order process and through email. 100% satisfaction guarantee entitles you to 1 free redraw if you are not completely satisfied with your first set of design concepts and must be requested within 48 hours of receiving your order. It is your responsibility to make sure that the email address provided can receive emails from Gullivers Online Services.

Initial Concepts & Revision requests shall be submitted via email to the provided email address. You are encouraged to provide all necessary feedback within the allotted number of revisions, as Gullivers Online Services is under no obligation to make revisions beyond the number allotted for the specific product or service purchased.

Upon the email notification, you have 4 calendar days to review the initial designs or provide feedback for revisions. If you fail to review designs and submit feedback within this 4-day period, Gullivers Online Services will assume that your project is complete and the project shall be deemed completed.

Once a project is deemed completed, all design files are held for a period of no more then 10 days after which time Gullivers Online Services will remove all completed files from its servers. Gullivers Online Services is under no obligation to hold completed files in storage. If after 10 days customer requests files, Gullivers Online Services is under no obligation to provide such files and there may be an additional charge to re-create the files after this 10 day period.

Gullivers Online Services reserves the right, in its sole discretion, to terminate all or a portion of the Service, at any time, with or without notice. In the event of such termination, Gullivers Online Services will determine, in its sole discretion, whether you are entitled to any refund.

Should you require additional revisions or services beyond the scope of the package purchased, you will be provided with a price list for such changes. Gullivers Online Services will make such revisions upon additional payment. Once a concept has been approved and finals have been requested, no further changes can be made/requested.

If further revisions are requested after final files have been requested and/or delivered, there will be an additional fee of £30 to continue revising and to again reformat the final files. Finals are only delivered for one concept. Additional concepts or different versions of the final logo can be purchased at the current price for Graphic Design.

Turnaround Time

You can expect your first concept(s) within 4 – 6  business days. Business days are Monday -Friday. gulliversonlineservices.co.uk design team is not available over the weekend or over any major holidays.. Revisions at the same time scales.

All Design work will be added to a password protected page on gulliversonlineservices.co.uk for your review. You will then be able to comment on.

Ownership

During the design process all designs will be watermarked with our logo therefore Gullivers Online Services owns all copyright to concepts and revisions.

Once final artwork is delivered to the client then and only then is the Copyright owned by the client and only to the final artwork.

All concepts, comprehensives, modification, or other preliminary materials, which are not selected by Client or are not included into the final delivery and remain the full property of Gullivers Online Services.

Gullivers Online Services also retains the right to display the artwork in our portfolio and advertising materials.

Gullivers Online Services is not responsible for assuring the originality of any work delivered, and that it is your full responsibility to research all artwork received before using it in any way. Furthermore, Gullivers Online Services is not responsible for any legal difficulty of any kind incurred by using any service purchased from us.

 

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These terms and conditions can change without prior notice.

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